Duo prompt for Office 365, UGAMail to change Jan. 19

To enhance the security of UGA’s information assets, the login process for Microsoft Office 365 applications, including UGAMail, will change for UGA students, faculty, and staff, effective Thursday, Jan. 19.

Duo, the vendor behind UGA’s ArchPass two-step login solution, is updating the look and feel of their universal authentication prompt, and the process for the second step of two-step authentication will change. This change to the Duo prompt will be rolled out to all UGA applications in the coming year, and UGAMail and Office 365 will be the first applications to switch over.

After Thursday, Jan. 19, when a user logs into UGAMail, the new Duo Universal Prompt will automatically pick the most secure option for authentication. The authentication option chosen will depend on what devices the user has enrolled in Duo. Users can stop the automatic selection and pick a new default option for future authentication prompts the first time they log into UGAMail after Jan. 19. In addition, the option to remember your Duo credentials for 30 days will change. Instead of “Remember Me,” users will see “Trust this browser.” Select “Yes, trust browser” to remember your Duo credentials.

This change to the Duo prompt will not affect any students, faculty, or staff using the Outlook desktop or Outlook mobile applications, and it will not affect any users accessing UGAMail while on the campus network. Two-step authentication is only required for students, faculty and staff accessing UGAMail and Office 365 while off-campus via a web browser or the UGA Mobile App.

More information, including screenshots and troubleshooting steps, will be available on the EITS Help Desk Knowledge Base.