OneUSG Connect Employee Self-Service fraud prevention features effective Nov. 15

Background and update

  • Considering the growing threat of cyberfraud targeting sensitive employee data, the OneUSG Connect team is increasing security to help keep your personal information safe.
  • Starting Saturday, Nov. 15, new features will go live in OneUSG Connect Employee Self-Service. These updates affect all employees who update email addresses or direct deposit information in the Employee Self-Service portal.

Automated email notifications

  • Automated emails will be sent to all email addresses on file when an email address is added or changed in the “Personal Details” section of OneUSG Connect.
  • Email notifications will include the date and time of the change.

Banking verification and authentication

  • Real-time verification of bank routing and account numbers will be performed by a third-party fraud prevention service (details in section below) before direct deposit changes are accepted.
  • Direct deposit updates will be validated against the account holder’s name, date of birth, and social security number. For security, USG employees will not be able to add a direct deposit account that is in someone else’s name.
  • Direct deposit updates will occur after successful third-party verification.
  • Email notifications will be sent to all email addresses on file confirming whether the update was successful or unsuccessful.

Fraudulent account protection

  • All routing and account numbers will be checked against a centralized list of known fraudulent accounts.
  • Direct deposit updates will be blocked if the account information matches a known fraudulent record. Email notifications will be sent to all email addresses on file if an update is blocked.

Questions

  • General questions: If you have general questions about these new features, please contact OneUSG Connect support at oneusgsupport@uga.edu or 706-542-0202.
  • Direct deposit troubleshooting: If your direct deposit has been blocked by security features and you need assistance, please contact the UGA Payroll team.
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